EdTech Customer Success Consultant - Growth & Renewals

Cengage Group; Albuquerque (NM); Remote; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to partner with customers in the assigned territory, ensuring successful adoption of Cengage technology and long-term value.

You will build relationships, renew accounts, and tailor success plans based on customer goals, usage data, and proactive training. Travel of 20–30% supports ongoing customer initiatives across higher education.

Qualifications

• Bachelor’s degree preferred.
• Experience in customer success or sales is beneficial.
• Experience in education technology or higher education is a plus.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during resolution of high-severity issues.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Quick learner

Communication skills

Analytical thinking

Technical explanation

Multitasking

Education

Bachelor’s degree

Job description

Cengage Group is seeking a Customer Success Consultant to partner with customers in the assigned territory, ensuring successful adoption of Cengage technology and long-term value.

You will build relationships, renew accounts, and tailor success plans based on customer goals, usage data, and proactive training. Travel of 20–30% supports ongoing customer initiatives across higher education.