Education Tech Customer Success Partner

Cengage Group; Houston (TX); Remote; USD 67,000 - 87,000; Full time

Job summary

Cengage Group in Houston, TX, is seeking a Customer Success Consultant to partner with higher education customers, drive adoption of Cengage technology, and help them achieve measurable outcomes.

You will manage renewals, develop success plans, and advocate for customers while collaborating with cross-functional teams. Travel 20-30% is required; a background in education tech is preferred.

Qualifications

• Ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with data-driven insight ability.
• Ability to explain technical concepts in business terms.
• Manage and prioritize multiple customer needs concurrently.

Responsibilities

• Act as the designated contact, building durable customer relationships.
• Retain and renew customers to meet revenue targets.
• Develop tailored success plans aligning with customer goals.
• Provide proactive training and guidance based on usage data.
• Advocate for customers and address high-severity issues.

Skills

Learning systems

Communication skills

Analytical thinking

Explain technical concepts

Multi-tasking

Education

Bachelor’s degree preferred

Tools

LMS familiarity

Job description

Cengage Group in Houston, TX, is seeking a Customer Success Consultant to partner with higher education customers, drive adoption of Cengage technology, and help them achieve measurable outcomes.

You will manage renewals, develop success plans, and advocate for customers while collaborating with cross-functional teams. Travel 20-30% is required; a background in education tech is preferred.