Education Ops Specialist - Remote & Process Automation

Relativity; Clayton (NC); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to support the execution of education programs, handling operational and administrative tasks to ensure smooth learning experiences. You will automate processes and drive efficiency across internal systems and workflows.

You will own projects, manage scheduling, LMS updates, and program logistics, while collaborating with Finance, Legal, and stakeholders to refine contracts and scale training initiatives using AI tools and Skilljar.

Qualifications

• 1-3 years' experience in program management or education operations.
• Strong attention to detail and excellent communication.
• Experience with Skilljar and AI tools preferred.
• Salesforce experience preferred.

Responsibilities

• Support workspace creation, scheduling, and LMS updates.
• Review and manage candidate attempts flagged.
• Address customer inquiries regarding education programs.
• Execute training contracts with Finance and Legal.
• Coordinate program logistics and create SOPs for scheduling trainings, workshops, webinars.
• Own projects and AI innovations to scale and eliminate manual processes.
• Track action items, schedules, and timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

AI tools

Job description

Relativity is seeking a Specialist to support the execution of education programs, handling operational and administrative tasks to ensure smooth learning experiences. You will automate processes and drive efficiency across internal systems and workflows.

You will own projects, manage scheduling, LMS updates, and program logistics, while collaborating with Finance, Legal, and stakeholders to refine contracts and scale training initiatives using AI tools and Skilljar.