Education Programs Ops Specialist (Remote, AI-Driven)

Relativity; Denver (CO); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to support education programs by handling operational and administrative tasks, ensuring smooth delivery of learning experiences. The role focuses on automating processes and increasing efficiency across education programs, with remote/hybrid work options.

Responsibilities include LMS maintenance, scheduling, and governance of training contracts, while collaborating with Finance and Legal to refine processes.

Qualifications

• 1-3 years of experience required.
• Strong attention to detail and excellent communication.
• Basic experience with Skilljar and AI tools.
• Preferred experience with Salesforce and Skilljar.

Responsibilities

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged candidate attempts.
• Scrub and answer customer inquiries related to education programs in a timely fashion.
• Execute training and certification contracts, coordinating with Finance and Legal to refine processes.
• Run program logistics and create SOPs, facilitating upskilling sessions across internal systems and processes.
• Own projects, drive process improvements, and explore AI innovations to scale and reduce manual work.
• Track action items, schedules, and support timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

AI tools

Salesforce

Job description

Relativity is seeking a Specialist to support education programs by handling operational and administrative tasks, ensuring smooth delivery of learning experiences. The role focuses on automating processes and increasing efficiency across education programs, with remote/hybrid work options.

Responsibilities include LMS maintenance, scheduling, and governance of training contracts, while collaborating with Finance and Legal to refine processes.