Education Operations Specialist: Remote AI & Automation

Relativity; Washington (District of Columbia); Hybrid; USD 66.000 - 100.000; Vollzeit

Zusammenfassung

Relativity seeks a Specialist to support education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences. You will also work to automate and increase efficiency across processes.

The role covers scheduling, LMS updates, contract execution with Finance/Legal, program logistics, and creation of SOPs. You will own projects, drive AI innovations, and scale workflows while coordinating with stakeholders for timely updates.

Qualifikationen

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity
• Basic experience with Skilljar and AI tools
• Preferred experience with Salesforce, Skilljar

Aufgaben

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Kenntnisse

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

AI tools

Salesforce

Jobbeschreibung

Relativity seeks a Specialist to support education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences. You will also work to automate and increase efficiency across processes.

The role covers scheduling, LMS updates, contract execution with Finance/Legal, program logistics, and creation of SOPs. You will own projects, drive AI innovations, and scale workflows while coordinating with stakeholders for timely updates.