Education Ops Specialist - Remote & AI-Driven Processes

Relativity; Central City (KY); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking an Education Programs Specialist to drive smooth execution of learning experiences and to automate processes for efficiency. You will manage scheduling, LMS updates, contracts, and cross-functional collaborations with Finance, Legal, and Sales Enablement.

The role emphasizes project ownership, process improvements, and scaling education programs with AI-driven solutions. A strong communicator who thrives in a collaborative environment will excel.

Qualifications

• 1–3 years' experience.
• Strong attention to detail and excellent communication.
• Basic experience with Skilljar and AI tools.
• Preferred experience with Salesforce and Skilljar.

Responsibilities

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged candidate attempts.
• Scrub and answer customer inquiries in a timely fashion related to various education programs.
• Executes training and certification contracts, working with Finance and Legal to refine and improve.
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement.
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes.
• Track action items, schedules, and support timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

Job description

Relativity is seeking an Education Programs Specialist to drive smooth execution of learning experiences and to automate processes for efficiency. You will manage scheduling, LMS updates, contracts, and cross-functional collaborations with Finance, Legal, and Sales Enablement.

The role emphasizes project ownership, process improvements, and scaling education programs with AI-driven solutions. A strong communicator who thrives in a collaborative environment will excel.