Education Ops Specialist — Process Automation

Relativity; Columbus (OH); Hybride; USD 66 000 - 100 000; Plein temps

Résumé du poste

Relativity in Columbus, Ohio is seeking a Specialist to support education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences and driving automation to improve efficiency.

You will manage LMS updates, scheduling, program logistics, and stakeholder communications, with exposure to Skilljar, AI tools, Salesforce, and process improvements; salary range $66k–$100k with base, bonus, and long-term incentives.

Qualifications

• 1–3 years of relevant experience.
• Strong attention to detail, excellent communication, curiosity.
• Basic experience with Skilljar and AI tools.
• Preferred experience with Salesforce, Skilljar.

Responsabilités

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged attempts.
• Scrub and answer customer inquiries in a timely fashion related to various education programs.
• Execute training and certification contracts, working with Finance and Legal to refine and improve.
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement.
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes.
• Track action items, schedules, and support timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Connaissances

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Outils

Skilljar

AI tools

Description du poste

Relativity in Columbus, Ohio is seeking a Specialist to support education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences and driving automation to improve efficiency.

You will manage LMS updates, scheduling, program logistics, and stakeholder communications, with exposure to Skilljar, AI tools, Salesforce, and process improvements; salary range $66k–$100k with base, bonus, and long-term incentives.