Education Operations & Process Automation Specialist

Relativity; Pennsylvania; Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity in the United States (Remote/Hybrid) is seeking an Education Specialist to support education programs, handle logistics, and drive automation across learning workflows. Responsibilities include workspace setup, scheduling, LMS updates, contract execution with Finance and Legal, and creating SOPs while coordinating with stakeholders.

Candidates should have 1–3 years of experience, strong communication, and familiarity with Skilljar and AI tools; Salesforce experience is a plus, with a

Qualifications

• 1-3 years' experience in education programs or related ops.
• Strong attention to detail and communication.
• Basic experience with Skilljar and AI tools.
• Salesforce experience preferred.

Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Salesforce

Skilljar

AI tools

Job description

Relativity in the United States (Remote/Hybrid) is seeking an Education Specialist to support education programs, handle logistics, and drive automation across learning workflows. Responsibilities include workspace setup, scheduling, LMS updates, contract execution with Finance and Legal, and creating SOPs while coordinating with stakeholders.

Candidates should have 1–3 years of experience, strong communication, and familiarity with Skilljar and AI tools; Salesforce experience is a plus, with a