Education Ops Specialist - AI & Training Enablement

Relativity; Bridgeport (CT); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to support education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences. The role includes automating processes and driving efficiency across training initiatives.

Responsibilities cover workspace setup, scheduling, LMS updates, contract execution with Finance and Legal, and developing SOPs. Strong attention to detail and 1–3 years' experience preferred; remote/hybrid work model offered.

Qualifications

• 1-3 years' experience in education programs or operations.
• Strong attention to detail and excellent communication skills.
• Basic experience with Skilljar and AI tools.
• Preferred experience with Salesforce and Skilljar.

Responsibilities

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged candidate attempts.
• Scrub and answer customer inquiries in a timely fashion related to education programs.
• Execute training and certification contracts, coordinating with Finance and Legal.
• Run program logistics and create SOPs; facilitate upskilling sessions across internal systems.
• Own projects, process improvements, and AI innovations to scale and reduce manual work.
• Track action items, schedules, and timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

AI tools

Job description

Relativity is seeking a Specialist to support education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences. The role includes automating processes and driving efficiency across training initiatives.

Responsibilities cover workspace setup, scheduling, LMS updates, contract execution with Finance and Legal, and developing SOPs. Strong attention to detail and 1–3 years' experience preferred; remote/hybrid work model offered.