Education Ops Specialist: Remote w/ AI & Process Innovation

Relativity; Virginia Beach (VA); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a Specialist to execute education programs, handling operational tasks and ensuring smooth delivery of learning experiences. You will automate processes, improve efficiency, and manage program logistics, including training and certifications with cross-functional teams.

The role emphasizes collaboration, project ownership, and AI-driven innovations to scale education operations across internal systems.

Qualifications

• 1-3 years of experience in education programs or related operations.
• Demonstrated attention to detail and strong communication skills.
• Experience with Skilljar and AI tools preferred, Salesforce a plus.

Responsibilities

• Support workspace creation, scheduling, and LMS updates.
• Review and manage candidate attempts and inquiries in a timely fashion.
• Execute training and certification contracts with Finance and Legal to refine processes.
• Own program logistics, create SOPs, and facilitate upskilling sessions.
• Lead projects and AI initiatives to scale and automate manual tasks.
• Track action items, schedules, and timelines for the team and stakeholders.
• Communicate program updates with stakeholders.

Skills

Attention to detail

Communication

Curiosity

Process improvements

Program management

Relationship building

Sales enablement

Stakeholder management

Strategic planning

Training delivery

Tools

Skilljar

Salesforce

AI tools

Job description

Relativity is seeking a Specialist to execute education programs, handling operational tasks and ensuring smooth delivery of learning experiences. You will automate processes, improve efficiency, and manage program logistics, including training and certifications with cross-functional teams.

The role emphasizes collaboration, project ownership, and AI-driven innovations to scale education operations across internal systems.