Remote Education Operations & Automation Specialist

Relativity; Newark (NJ); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity is seeking a detail-oriented Specialist to support education programs, handling operations, scheduling, LMS updates, and program logistics. You will help automate processes, track timelines, and communicate updates to stakeholders across teams.

The role blends hands-on coordination with AI-enabled process improvements in a hybrid remote-friendly environment. You will collaborate with Finance, Legal, and education teams to refine contracts, manage inquiries, and scale offerings while

Qualifications

• 1-3 years' experience in education programs or operations.
• Strong attention to detail and excellent communication.
• Basic experience with Skilljar and AI tools.
• Experience with Salesforce and Skilljar preferred.

Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Skilljar

Salesforce

AI tools

Job description

Relativity is seeking a detail-oriented Specialist to support education programs, handling operations, scheduling, LMS updates, and program logistics. You will help automate processes, track timelines, and communicate updates to stakeholders across teams.

The role blends hands-on coordination with AI-enabled process improvements in a hybrid remote-friendly environment. You will collaborate with Finance, Legal, and education teams to refine contracts, manage inquiries, and scale offerings while