Education AI Customer Success Leader

Ajaia | AI Consultancy; Fort Lauderdale (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary + performance

Professional development opportunities

Job summary

RDAI Labs is seeking a Customer Success Manager to own the post-sale journey for Ethos Intelligence, guiding onboarding, adoption, and ongoing support. You will work directly with teachers, school leaders, and district technology teams to maximize value and ensure success.

You will collaborate with Product and Engineering to relay customer feedback, troubleshoot issues, and improve help resources, all while maintaining a customer-first mindset and professional communication.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–6 years in customer success, SaaS support, or EdTech platform support.
• Strong written communication and ability to explain software to non-technical users.
• Troubleshoot product issues and guide users through solutions.
• Experience using SaaS platforms and help desk tools.

Responsibilities

• Own the customer journey after sale: onboarding, adoption, and ongoing support.
• Serve as the bridge between customers and Product/Engineering teams.
• Build relationships, solve problems, and improve support resources.
• Gather customer feedback to shape product direction.

Skills

Customer success

Technical support

EdTech experience

SaaS tools

Education

Bachelor's degree or equivalent

Tools

Help desk tools

Job description

RDAI Labs is seeking a Customer Success Manager to own the post-sale journey for Ethos Intelligence, guiding onboarding, adoption, and ongoing support. You will work directly with teachers, school leaders, and district technology teams to maximize value and ensure success.

You will collaborate with Product and Engineering to relay customer feedback, troubleshoot issues, and improve help resources, all while maintaining a customer-first mindset and professional communication.