EdTech SaaS Customer Success Specialist

AJAIA; Fort Lauderdale (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Professional development opportunities

Job summary

RDAI Labs in Fort Lauderdale, FL is seeking a Customer Success Specialist to own the post-sale journey—from onboarding to adoption and ongoing support—for Ethos Intelligence.

You will work with teachers and district teams, bridge with Product and Engineering, build relationships, troubleshoot, and help shape future product feedback. This role emphasizes customer-first service and strong communication to scale success.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–6 years of experience in customer success or SaaS.
• Strong written communication and ability to explain software to non-technical users.
• Troubleshoot product issues and guide users through solutions.
• Experience using SaaS platforms and help desk tools.
• Strong organizational skills and ability to manage multiple issues.

Responsibilities

• Own the customer journey after the sale—from onboarding to adoption and ongoing support.
• Serve as the bridge between customers and Product/Engineering teams.
• Build relationships, solve problems, and improve support resources.
• Gather feedback to help shape future product direction.

Skills

Customer success

SaaS experience

Strong written communication

Troubleshooting

Organizational skills

Customer-first mindset

Education

Bachelor's degree or equivalent experience

Tools

Help desk tools

Job description

RDAI Labs in Fort Lauderdale, FL is seeking a Customer Success Specialist to own the post-sale journey—from onboarding to adoption and ongoing support—for Ethos Intelligence.

You will work with teachers and district teams, bridge with Product and Engineering, build relationships, troubleshoot, and help shape future product feedback. This role emphasizes customer-first service and strong communication to scale success.