Customer Success Manager

AJAIA; Fort Lauderdale (FL); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive base salary + performance incentives

Professional development opportunities

Résumé du poste

AJAIA is looking for a Customer Success Manager to oversee the customer journey with Ethos Intelligence, ensuring school districts maximize the value of our AI solutions. The role emphasizes proactive support and relationship building with educators.

The ideal candidate will have a bachelor's degree and 3–6 years of experience in customer success, particularly in SaaS or EdTech. Essential skills include strong communication and troubleshooting abilities.

Benefits include a competitive salary, performance incentives, and opportunities for professional growth.

Qualifications

• 3–6 years in customer success or support roles.
• Experience in EdTech or similar sectors is a plus.
• Ability to manage multiple customer issues.

Responsabilités

• Own the customer journey post-sale.
• Support teachers and school leaders.
• Gather customer feedback to improve products.

Connaissances

Customer success in SaaS

Strong written communication

Troubleshooting skills

Organizational skills

Customer-first mindset

Formation

Bachelor's degree or equivalent experience

Outils

Help desk tools

Ticketing platforms (Zendesk, Intercom)

Description du poste

Position Overview

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.

This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.

Requirements

• Bachelor's degree or equivalent experience
• 3–6 years of experience in one or more of the following areas:
• Customer success or customer support in a SaaS environment
• Product support or technical customer careEdTech platform support or implementation
• Strong written communication skills with the ability to clearly explain software functionality to non-technical users
• Demonstrated ability to troubleshoot product issues and guide users through solutions
• Experience using SaaS platforms and help desk tools
• Strong organizational skills and ability to manage multiple customer issues simultaneously
• Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:

• Experience supporting EdTech or K-12 education technology platforms.
• Familiarity with AI tools or generative AI applications.
• Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
• Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
• Experience creating help center documentation or knowledge bases
• Ability to reproduce bugs and clearly document technical issues

Benefits

• Competitive base salary + performance incentives
• Professional development opportunities