Customer Success Manager

Ajaia | AI Consultancy; Fort Lauderdale (FL); Presencial; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary + performance

Professional development opportunities

Descripción de la vacante

RDAI Labs is seeking a Customer Success Manager to own the post-sale journey for Ethos Intelligence, guiding onboarding, adoption, and ongoing support. You will work directly with teachers, school leaders, and district technology teams to maximize value and ensure success.

You will collaborate with Product and Engineering to relay customer feedback, troubleshoot issues, and improve help resources, all while maintaining a customer-first mindset and professional communication.

Formación

• Bachelor's degree or equivalent experience.
• 3–6 years in customer success, SaaS support, or EdTech platform support.
• Strong written communication and ability to explain software to non-technical users.
• Troubleshoot product issues and guide users through solutions.
• Experience using SaaS platforms and help desk tools.

Responsabilidades

• Own the customer journey after sale: onboarding, adoption, and ongoing support.
• Serve as the bridge between customers and Product/Engineering teams.
• Build relationships, solve problems, and improve support resources.
• Gather customer feedback to shape product direction.

Conocimientos

Customer success

Technical support

EdTech experience

SaaS tools

Educación

Bachelor's degree or equivalent

Herramientas

Help desk tools

Descripción del empleo

Position Overview

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.

This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.

Requirements

• Bachelor's degree or equivalent experience
• 3-6 years of experience in one or more of the following areas:
• Customer success or customer support in a SaaS environment
• Product support or technical customer care
• EdTech platform support or implementation
• Strong written communication skills with the ability to clearly explain software functionality to non-technical users
• Demonstrated ability to troubleshoot product issues and guide users through solutions
• Experience using SaaS platforms and help desk tools
• Strong organizational skills and ability to manage multiple customer issues simultaneously
• Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements

• Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
• Familiarity with AI tools or generative AI applications
• Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
• Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
• Experience creating help center documentation or knowledge bases
• Ability to reproduce bugs and clearly document technical issues

Benefits

• Competitive base salary + performance incentives
• Professional development opportunities