Head of Customer Success for AI-Driven Docs & Decks (Remote)

Ethos; United States; Remote; AUD 116,000 - 155,000; Full time

Job summary

Ethos is seeking experienced heads of customer success to lead CS and support operations for AI-assisted documentation tasks. The role focuses on creating and refining AI-generated documents, spreadsheets, and slide decks across key workflows, including health-score dashboards and renewal risk scorecards.

You will translate messy support and usage data into trusted quarterly business reviews and escalation runbooks for executives and customers alike, leveraging expert-level document

Qualifications

• 4+ years owning customer success or support ops for a B2B SaaS or services org.
• Ability to turn messy support/usage data into decks and escalation playbooks.
• Expert level document, spreadsheet, and slide craftsmanship with clear writing.

Responsibilities

• Lead CS/Support ops for AI-assisted docs, spreadsheets and slides.
• Create, evaluate, and refine AI-generated documents and decks for execs.
• Translate data into quarterly business review decks and playbooks.

Skills

Health-score models ownership

Data-to-decks translation

Docs and slides craftsmanship

Tools

Excel

Google Sheets

PowerPoint

Job description

Ethos is seeking experienced heads of customer success to lead CS and support operations for AI-assisted documentation tasks. The role focuses on creating and refining AI-generated documents, spreadsheets, and slide decks across key workflows, including health-score dashboards and renewal risk scorecards.

You will translate messy support and usage data into trusted quarterly business reviews and escalation runbooks for executives and customers alike, leveraging expert-level document