Remote Customer Success Lead — Healthcare AI

Aidoc; Austin (TX); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

Stock options

Flexible time off

401(k) with match

Life and disability insurance

Job summary

Aidoc, a leading healthcare AI company, seeks a Customer Success professional to champion customer outcomes and drive value across R&D, product, and data teams. You will advocate for customers, onboard new users, and lead executive-level discussions with physicians at top medical centers.

Applicants bring 4+ years in customer-facing analytics or project management within SaaS/high-tech startups, strong data analytics, and excellent English communication.

Qualifications

• BSc in science, engineering, or any quantitative field; MSc preferred.
• 4+ years in Customer Success or related roles.
• Experience in SaaS/high-tech/startup environments is a plus.
• Strong data analytics experience is advantageous.

Responsibilities

• Advocate for customers and act as trusted advisor across R&D, Product and Data teams.
• Onboard new customers smoothly and drive product enhancements.
• Lead discussions with top physicians at prestige medical centers.
• Analyze data, tell stories with insights, and demonstrate value to customers.

Skills

Customer success

Data analysis

Stakeholder management

Cross-functional collaboration

English communication

Education

BSc in science/engineering

MSc preferred

Job description

Aidoc, a leading healthcare AI company, seeks a Customer Success professional to champion customer outcomes and drive value across R&D, product, and data teams. You will advocate for customers, onboard new users, and lead executive-level discussions with physicians at top medical centers.

Applicants bring 4+ years in customer-facing analytics or project management within SaaS/high-tech startups, strong data analytics, and excellent English communication.