EdTech Customer Success Lead for AI-Driven Learning

AJAIA; Fort Lauderdale (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary + performance incentives

Professional development opportunities

Job summary

AJAIA is looking for a Customer Success Manager to oversee the customer journey with Ethos Intelligence, ensuring school districts maximize the value of our AI solutions. The role emphasizes proactive support and relationship building with educators.

The ideal candidate will have a bachelor's degree and 3–6 years of experience in customer success, particularly in SaaS or EdTech. Essential skills include strong communication and troubleshooting abilities.

Benefits include a competitive salary, performance incentives, and opportunities for professional growth.

Qualifications

• 3–6 years in customer success or support roles.
• Experience in EdTech or similar sectors is a plus.
• Ability to manage multiple customer issues.

Responsibilities

• Own the customer journey post-sale.
• Support teachers and school leaders.
• Gather customer feedback to improve products.

Skills

Customer success in SaaS

Strong written communication

Troubleshooting skills

Organizational skills

Customer-first mindset

Education

Bachelor's degree or equivalent experience

Tools

Help desk tools

Ticketing platforms (Zendesk, Intercom)

Job description

AJAIA is looking for a Customer Success Manager to oversee the customer journey with Ethos Intelligence, ensuring school districts maximize the value of our AI solutions. The role emphasizes proactive support and relationship building with educators.

The ideal candidate will have a bachelor's degree and 3–6 years of experience in customer success, particularly in SaaS or EdTech. Essential skills include strong communication and troubleshooting abilities.

Benefits include a competitive salary, performance incentives, and opportunities for professional growth.