Customer Success Specialist

AJAIA; Fort Lauderdale (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Professional development opportunities

Job summary

RDAI Labs in Fort Lauderdale, FL is seeking a Customer Success Specialist to own the post-sale journey—from onboarding to adoption and ongoing support—for Ethos Intelligence.

You will work with teachers and district teams, bridge with Product and Engineering, build relationships, troubleshoot, and help shape future product feedback. This role emphasizes customer-first service and strong communication to scale success.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–6 years of experience in customer success or SaaS.
• Strong written communication and ability to explain software to non-technical users.
• Troubleshoot product issues and guide users through solutions.
• Experience using SaaS platforms and help desk tools.
• Strong organizational skills and ability to manage multiple issues.

Responsibilities

• Own the customer journey after the sale—from onboarding to adoption and ongoing support.
• Serve as the bridge between customers and Product/Engineering teams.
• Build relationships, solve problems, and improve support resources.
• Gather feedback to help shape future product direction.

Skills

Customer success

SaaS experience

Strong written communication

Troubleshooting

Organizational skills

Customer-first mindset

Education

Bachelor's degree or equivalent experience

Tools

Help desk tools

Job description

Position Overview

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.

As the Customer Success Specialist, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.

This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.

• Bachelor\'s degree or equivalent experience
• 3–6 years of experience in one or more of the following areas:
  • Customer success or customer support in a SaaS environment
  • Product support or technical customer care
  • EdTech platform support or implementation
• Strong written communication skills with the ability to clearly explain software functionality to non-technical users
• Demonstrated ability to troubleshoot product issues and guide users through solutions
• Experience using SaaS platforms and help desk tools
• Strong organizational skills and ability to manage multiple customer issues simultaneously
• Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:

• Experience supporting EdTech or K-12 education technology platforms.
• Familiarity with AI tools or generative AI applications.
• Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
• Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
• Experience creating help center documentation or knowledge bases
• Ability to reproduce bugs and clearly document technical issues

• Competitive base salary + performance incentives
• Professional development opportunities