EdTech Senior Account Manager - Remote & Flexible PTO

Packback; Oregon; Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

12 weeks paid leave for welcoming new

Health and Welfare Benefits (Medical,

401k plan with employer matching

Flexible + Remote Work Opportunities

Unlimited Paid Time Off (PTO)

Employer Assistance Program (EAP)

Calm and DoorDash subscriptions

Job summary

Packback seeks a driven Institutional Partnerships salesperson to manage a portfolio of 20-40 accounts, driving platform adoption and value realization across higher education institutions in the United States. You will work with executives to align goals and expand relationships while coordinating training and strategic initiatives.

The role requires experience in education technology or SaaS, strong relationship-building with senior stakeholders, and willingness to travel up to 25%.

Qualifications

• 5+ years of experience in Account Management for education technology and/or SaaS.
• Experience managing and growing enterprise accounts with multiple stakeholders at executive level.
• Willingness to travel up to 25% of time.

Responsibilities

• Manage a portfolio of 20-40 accounts across the customer lifecycle (Onboarding, Fulfillment, Renewal, Upsell).
• Maximize customer value by guiding institutions toward full platform adoption and desired learning outcomes.
• Translate data-driven insights into actionable strategies and presentations for stakeholders.
• Build strong relationships with key decision makers across institutions.
• Monitor adoption rates and develop strategic plans with project leads and KDMs.
• Plan and coordinate professional development workshops to educate faculty on Packback and AI usage.
• Communicate event goals to Curriculum Success Managers who will run training sessions.
• Monitor contract health and intervene to reduce churn.
• Serve as subject matter expert on Packback features and updates.

Job description

Packback seeks a driven Institutional Partnerships salesperson to manage a portfolio of 20-40 accounts, driving platform adoption and value realization across higher education institutions in the United States. You will work with executives to align goals and expand relationships while coordinating training and strategic initiatives.

The role requires experience in education technology or SaaS, strong relationship-building with senior stakeholders, and willingness to travel up to 25%.