Remote Senior Account Manager - Educational Partnerships

Packback; United States; Hybride; USD 100 000 - 115 000; Plein temps

Avantages offerts par ce poste

12 weeks paid leave

Health benefits

401k with matching

Flexible & Remote work

Unlimited PTO

EAP

Calm and DoorDash subscriptions

Résumé du poste

Packback is seeking an experienced Account Manager to drive growth across higher-education institutions. You will manage 20-40 accounts, guide adoption of the Packback platform, and collaborate with leaders to align outcomes with institutional goals.

Travel up to 25% is expected as you partner with Provosts, Deans, and instructional designers to optimize adoption, retention, and expansion while promoting AI-enhanced learning experiences.

Qualifications

• 5+ years in account management for education technology or SaaS.
• Experience building relationships with executives (Provosts, Deans, etc.).
• Proven track record of revenue retention and expansion.
• Willingness to travel up to 25% of time.

Responsabilités

• Manage a portfolio of 20-40 accounts across onboarding, fulfillment, renewal and upsell.
• Maximize customer value through full platform adoption and outcomes.
• Translate data-driven insights into actionable strategies and presentations.
• Build strong relationships with stakeholders at multiple institutional levels.
• Monitor adoption rates and plan strategic expansions with KDMs.
• Plan and coordinate professional development workshops for faculty.
• Communicate event goals to Curriculum Success Managers.
• Proactively monitor contract health and churn risk.
• Implement targeted interventions to improve satisfaction.
• Serve as subject matter expert on Packback features and updates.
• Maintain knowledge of AI-driven features and UX enhancements.
• Identify repeatable solutions for new systems being built.

Connaissances

Account Management

Education technology

SaaS

Executive stakeholders

Relationship building

Multi-threading

Travel up to 25%

Description du poste

Packback is seeking an experienced Account Manager to drive growth across higher-education institutions. You will manage 20-40 accounts, guide adoption of the Packback platform, and collaborate with leaders to align outcomes with institutional goals.

Travel up to 25% is expected as you partner with Provosts, Deans, and instructional designers to optimize adoption, retention, and expansion while promoting AI-enhanced learning experiences.