EdTech Customer Success Consultant | Grow Adoption & Outcomes

Cengage Group; Wilmington (DE); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage Group, a global education technology company, is seeking a Customer Success Consultant to partner with customers in Tennessee and beyond. You will drive adoption of Cengage technology, build trusted relationships, and help customers achieve their desired outcomes.

The role emphasizes proactive training, health checks, data-driven insights, and collaboration with cross-functional teams. Some travel (20-30%) is required as you support higher education institutions and learners.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Quick learner of systems

Excellent communication

Strong analytical skills

Explain technical concepts

Multitasking with customer needs

Education

Bachelor’s degree preferred

Tools

LMS experience

Job description

Cengage Group, a global education technology company, is seeking a Customer Success Consultant to partner with customers in Tennessee and beyond. You will drive adoption of Cengage technology, build trusted relationships, and help customers achieve their desired outcomes.

The role emphasizes proactive training, health checks, data-driven insights, and collaboration with cross-functional teams. Some travel (20-30%) is required as you support higher education institutions and learners.