EdTech Customer Success Consultant - Growth & Renewal

Cengage Group; Denver (CO); Remote; USD 67,000 - 87,000; Full time

Job summary

Cengage is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor within the assigned territory. You will drive adoption of Cengage technology, retain and renew customers, and develop tailored success plans to increase product usage.

You will provide proactive guidance, use data-driven insights, and advocate for customers during issue resolution. Travel 20-30% is required, with a foundation in higher education and edtech experience.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Excellent communication

Analytical thinking

Explain technical concepts clearly

Multitask prioritization

Education

Bachelor’s degree preferred

Job description

Cengage is seeking a Customer Success Consultant to act as a strategic partner and trusted advisor within the assigned territory. You will drive adoption of Cengage technology, retain and renew customers, and develop tailored success plans to increase product usage.

You will provide proactive guidance, use data-driven insights, and advocate for customers during issue resolution. Travel 20-30% is required, with a foundation in higher education and edtech experience.