Customer Success Manager, SMB / Scale Team

SchooLinks; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% health care coverage for Employee

401K with company matching

Dental & Vision

Parental Leave

Subsidized gym membership

Remote work stipend

Annual team offsite

Job summary

SchooLinks is hiring a Customer Success Manager to support a nationwide portfolio of school districts. You will drive engagement, usage, and renewal metrics, analyze data to guide actions, and nurture executive relationships.

Remote-friendly role requiring proactive communication and strong problem solving. Ideal candidates have 3+ years in customer success, 1+ year in SaaS implementation, and the ability to travel as needed.

Qualifications

• 3+ years of professional experience in customer success or related role.
• 1+ years in implementation and customer success for a SaaS company (preferably K12/EdTech).
• Strong ability to multi-task and manage a large book of business.
• Experience or ability to work in a remote environment.

Responsibilities

• Work with a collaborative team to meet engagement, usage, and renewal targets for a portfolio of districts.
• Assess usage, engagement, and outcome data to determine health and actions for each district.
• Build and maintain director and executive level relationships at each district.
• Facilitate renewal process (quote, verbal approval, signature) for districts.
• Provide structured customer feedback to Product Team from engagements.
• Document problems and challenges faced by districts.

Skills

Customer success

Project management

Remote work

Interpersonal skills

SaaS experience

Data-driven

Tools

Salesforce

Gainsight

Job description

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization.

Your Responsibilities will include...

• Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
• Build and maintain director and executive level relationships at each of your districts.
• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

• 3+ Years Professional Experience
• 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
• Strong ability to multi-task and manage a large book of business
• Experience or Ability to work in a remote environment.
• Strong interpersonal skills
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Positive attitude - you can stay optimistic in high stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
• Ability to close renewal and multi-thread to discover expansion opportunities.
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
• Ability to Travel 10% of the time to customer meetings, trainings, occasional conferences and company offsite events (This is mostly during back to school season, August - October).

A reasonable estimate of the on track earnings range for this position ( base plus bonus) is $70,000 - $90,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

• 100% health care coverage for Employee

• 401K with company matching
• Dental & Vision
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite