Customer Success Manager, Enterprise

SchooLinks; Oregon; Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health coverage

401K with match

Dental & Vision

Parental Leave

Gym membership subsidy

Remote work stipend

Annual team offsite

Job summary

SchooLinks is expanding its Customer Success team and seeks Customer Success Managers to guide large district implementations. You’ll own engagement, usage, and renewal targets across a portfolio of districts, building executive relationships and driving renewals.

You will analyze usage data, coordinate with Product, and maintain CRM records while traveling up to 30% for district meetings and events. This role emphasizes proactive problem solving in a remote-friendly SaaS environment.

Qualifications

• 5+ years of professional experience in a Customer Success role.
• 3+ years in implementation and customer success for a SaaS company.
• Experience with ClassLink/Clever, SFTP preferred.
• Experience or ability to work in a remote environment.
• Strong interpersonal and communication skills.
• Proven project management skills and ability to manage tasks and dependencies.
• Proactive, entrepreneurial mindset with initiative in a fast-paced setting.
• Ability to close renewals and identify expansion opportunities.
• Travel 15–30% for customer meetings, trainings, and events.

Responsibilities

• Work with a collaborative team to meet engagement, usage, and renewal targets for your district portfolio.
• Assess usage, engagement, and outcome data to determine health and needed actions for each district.
• Build and maintain relationships with directors and executives at districts.
• Facilitate renewal processes (quote, verbal approval, signature).
• Provide structured customer feedback to Product Team during engagements.
• Continuously document problems and challenges faced by districts.
• Maintain accurate account records in CRM tools such as Salesforce or Gainsight.

Skills

Customer success

Project management

Interpersonal skills

Remote work capable

Travel readiness

Tools

Salesforce

Gainsight

Google Suite

Apple/Mac

Job description

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.

Your Responsibilities will include

• Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
• Build and maintain director and executive level relationships at each of your districts.
• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Requirements

• 5+ Years Professional Experience in a Customer Success position
• 3+ years experience in implementation and customer success for a SaaS company
• Experience in ClassLink/Clever, SFTP preferred
• Experience or Ability to work in a remote environment
• Strong interpersonal skills
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Positive attitude - you can stay optimistic in high stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment - you know when and how to find the right information when you need it
• Ability to close renewal and multi-thread to discover expansion opportunities
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
• Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between August-October.

Benefits

• 100% health care coverage for Employee401K with company matchingDental & VisionParental LeaveSubsidized gym membershipRemote work stipendAnnual team offsite

on track earnings range

A reasonable estimate of the on track earnings range for this position is $90,000 - $125,000 USD.

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.