Remote Enterprise CSM - District Implementations & Renewals

SchooLinks; United States; À distance; USD 90 000 - 125 000; Plein temps

Avantages offerts par ce poste

Health care coverage

401K with company matching

Dental & Vision

Parental Leave

Remote work stipend

Annual team offsite

Résumé du poste

SchooLinks is seeking a results-driven Customer Success Manager to lead district implementations and renewals. You will drive engagement metrics, build executive relationships, and coordinate renewal processes across multiple districts.

Ideal candidates have 5+ years in customer success within SaaS, strong PM skills, and comfort working remotely. The role includes travel 15–30% and a comprehensive benefits package.

Qualifications

• 5+ Years Professional Experience in a Customer Success position.
• 3+ years experience in implementation and customer success for a SaaS company.
• Experience in ClassLink/Clever, SFTP preferred.
• Experience or Ability to work in a remote environment.
• Strong interpersonal skills.
• Project management skills (understand task dependencies/sequence and manage of tasks).
• Positive attitude - you can stay optimistic in high stress situations.
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
• Ability to close renewal and multi-thread to discover expansion opportunities.
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required.
• Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events.

Responsabilités

• Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
• Build and maintain director and executive level relationships at each of your districts.
• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Connaissances

Interpersonal skills

Project management

Adaptable in fast-paced environment

Renewals & expansion mindset

Travel readiness

Outils

Google Suite

Apple/Mac

Description du poste

SchooLinks is seeking a results-driven Customer Success Manager to lead district implementations and renewals. You will drive engagement metrics, build executive relationships, and coordinate renewal processes across multiple districts.

Ideal candidates have 5+ years in customer success within SaaS, strong PM skills, and comfort working remotely. The role includes travel 15–30% and a comprehensive benefits package.