Remote District SaaS Customer Success Manager

SchooLinks; Oregon; Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health coverage

401K with match

Dental & Vision

Parental Leave

Gym membership subsidy

Remote work stipend

Annual team offsite

Job summary

SchooLinks is expanding its Customer Success team and seeks Customer Success Managers to guide large district implementations. You’ll own engagement, usage, and renewal targets across a portfolio of districts, building executive relationships and driving renewals.

You will analyze usage data, coordinate with Product, and maintain CRM records while traveling up to 30% for district meetings and events. This role emphasizes proactive problem solving in a remote-friendly SaaS environment.

Qualifications

• 5+ years of professional experience in a Customer Success role.
• 3+ years in implementation and customer success for a SaaS company.
• Experience with ClassLink/Clever, SFTP preferred.
• Experience or ability to work in a remote environment.
• Strong interpersonal and communication skills.
• Proven project management skills and ability to manage tasks and dependencies.
• Proactive, entrepreneurial mindset with initiative in a fast-paced setting.
• Ability to close renewals and identify expansion opportunities.
• Travel 15–30% for customer meetings, trainings, and events.

Responsibilities

• Work with a collaborative team to meet engagement, usage, and renewal targets for your district portfolio.
• Assess usage, engagement, and outcome data to determine health and needed actions for each district.
• Build and maintain relationships with directors and executives at districts.
• Facilitate renewal processes (quote, verbal approval, signature).
• Provide structured customer feedback to Product Team during engagements.
• Continuously document problems and challenges faced by districts.
• Maintain accurate account records in CRM tools such as Salesforce or Gainsight.

Skills

Customer success

Project management

Interpersonal skills

Remote work capable

Travel readiness

Tools

Salesforce

Gainsight

Google Suite

Apple/Mac

Job description

SchooLinks is expanding its Customer Success team and seeks Customer Success Managers to guide large district implementations. You’ll own engagement, usage, and renewal targets across a portfolio of districts, building executive relationships and driving renewals.

You will analyze usage data, coordinate with Product, and maintain CRM records while traveling up to 30% for district meetings and events. This role emphasizes proactive problem solving in a remote-friendly SaaS environment.