EdTech Customer Success Consultant Growth & Adoption

Cengage Group; Portland (OR); Remote; USD 67,000 - 87,000; Full time

Job summary

Cengage Group in the United States is seeking a Customer Success Consultant to be a strategic partner and trusted advisor within the assigned territory. You will drive adoption of Cengage technology, ensure value realization, and manage renewals while identifying growth opportunities.

Your focus includes proactive training, data-driven guidance, and aligning success plans with customer goals to maximize product usage and long-term value.

Qualifications

• 5+ years in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Bachelor’s degree preferred.
• Willingness to travel 20-30%.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning systems

Communication

Analytical thinking

Explain technical concepts

Prioritizing customer needs

Travel readiness

Education

Bachelor’s degree

Tools

LMS (Learning Management System)

Job description

Cengage Group in the United States is seeking a Customer Success Consultant to be a strategic partner and trusted advisor within the assigned territory. You will drive adoption of Cengage technology, ensure value realization, and manage renewals while identifying growth opportunities.

Your focus includes proactive training, data-driven guidance, and aligning success plans with customer goals to maximize product usage and long-term value.