EdTech Customer Success Partner: Grow Usage & Value

Cengage Group; Wichita (KS); Remote; USD 67,000 - 88,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to partner with customers across the United States, driving adoption of our education technology platforms and ensuring long-term outcomes.

You will build trusted relationships, renew revenue, and develop tailored success plans while providing proactive guidance and training. Travel up to 30% is required for client outcomes and growth.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in Sales or Customer Success.
• Experience in Educational Technology.
• Travel 20-30%.

Responsibilities

• Act as the designated point of contact for customers.
• Achieve and exceed revenue targets by renewing customers.
• Develop and implement tailored success plans aligned with goals.
• Provide proactive training and guidance aligned with objectives.
• Advocate for customers during high-severity issues.
• Conduct regular health checks to gauge value realization.
• Analyze data to uncover risks, renewal challenges and upsell opportunities.

Skills

Relationship building

Communication skills

Data analysis

Technical storytelling

Multi-tasking

Education

Bachelor’s degree preferred

Tools

LMS

Job description

Cengage Group is seeking a Customer Success Consultant to partner with customers across the United States, driving adoption of our education technology platforms and ensuring long-term outcomes.

You will build trusted relationships, renew revenue, and develop tailored success plans while providing proactive guidance and training. Travel up to 30% is required for client outcomes and growth.