EdTech Customer Success Partner

Cengage Group; Phoenix (AZ); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to partner with customers across the United States, driving product adoption and long-term value. You will manage relationships, renewals, and success plans while guiding customers through strategic outcomes.

The role emphasizes strong communication, data-driven insights, and the ability to travel 20-30% for on-site or in-person engagements in a growing edtech environment.

Qualifications

• Ability to quickly learn and master new systems.
• Excellent communication and presentation skills.
• Strong analytical skills with ability to translate data into actionable insights.
• Ability to explain technical concepts in business terms.
• Able to manage multiple customer needs simultaneously.

Responsibilities

• Act as designated contact for customers, building strong relationships throughout the lifecycle.
• Achieve and exceed revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans aligned with customer goals.
• Provide proactive training and guidance aligned with objectives, methodologies, and data.
• Advocate for customers during high-severity issue resolutions.

Skills

Learning agility

Communication skills

Analytical skills

Explain concepts

Multitasking

Education

Bachelor’s degree

Job description

Cengage Group is seeking a Customer Success Consultant to partner with customers across the United States, driving product adoption and long-term value. You will manage relationships, renewals, and success plans while guiding customers through strategic outcomes.

The role emphasizes strong communication, data-driven insights, and the ability to travel 20-30% for on-site or in-person engagements in a growing edtech environment.