Edge Cloud Support Engineer - Remote & Flexible Hours

Gcore; United States; Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Private medical insurance

Flexible working hours

Remote/Hybrid/Open office options

Work from anywhere up to 45 days/year

Team sports activities

Job summary

Gcore is an international cloud and edge leader. We are seeking a Technical Support Specialist to handle customer inquiries in English, diagnose edge cloud issues, and provide effective solutions.

You will collaborate with global teams, work remotely or on-site depending on your role, and may travel limitedly or work from anywhere up to 45 days per year. You will join a diverse team, develop your expertise in networking, Linux, and cloud platforms, and contribute to high-quality support

Qualifications

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
• Good understanding of hardware and software diagnostics (reading logs).
• Experience with Linux (Ubuntu or CentOS).
• Familiar with ITIL best practises and incident management.

Responsibilities

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding Edge Cloud products and services.
• Conduct technical diagnostics to resolve issues and escalate when needed.
• Identify patterns and suggest improvements to prevent reoccurrences.

Skills

Technical Support

English communication

Diagnostics

Linux knowledge

Networking basics

Tools

Grafana

Linux

API

DNS

Job description

Gcore is an international cloud and edge leader. We are seeking a Technical Support Specialist to handle customer inquiries in English, diagnose edge cloud issues, and provide effective solutions.

You will collaborate with global teams, work remotely or on-site depending on your role, and may travel limitedly or work from anywhere up to 45 days per year. You will join a diverse team, develop your expertise in networking, Linux, and cloud platforms, and contribute to high-quality support