Night-Shift Tech Support Specialist — Cloud & AI

Gcore; Athens (GA); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Remote, hybrid, or office work options

Work from anywhere in the world up to

Private medical insurance for you and

Job summary

Gcore is seeking a motivated Technical Support specialist to troubleshoot and resolve customer and internal requests in English. You’ll diagnose issues, guide users through cloud, hosting, and network services, and escalate complex problems when needed.

The role includes night shifts (21:00–09:00) with a 12-hour schedule, remote/hybrid/office options, and a benefits package designed to support health, growth, and work-life balance at a global edge infrastructure leader.

Qualifications

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
• Good understanding of hardware and software diagnostics (reading logs, etc.).
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Quick learner, organized, and a team player.
• Able to explain complex concepts clearly and simply.
• Skilled at prioritizing tasks.

Responsibilities

• First-line support, handling customers and internal users requests via chat, email, and phone in English.
• Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
• Resolve technical issues by providing diagnostics and forwarding to higher levels when needed.

Skills

Technical support

Networking basics

Diagnostics & logs

English proficiency (B2+)

Customer advocacy

Problem solving

Communication

Team player

Prioritization

Tools

Linux

APIs

Job description

Gcore is seeking a motivated Technical Support specialist to troubleshoot and resolve customer and internal requests in English. You’ll diagnose issues, guide users through cloud, hosting, and network services, and escalate complex problems when needed.

The role includes night shifts (21:00–09:00) with a 12-hour schedule, remote/hybrid/office options, and a benefits package designed to support health, growth, and work-life balance at a global edge infrastructure leader.