Edge Cloud Support Engineer: Empower AI Infrastructure

Webhosting; Town of Poland (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Gcore is seeking a Technical Support Engineer to join our global team. You will handle customer and internal user requests in English via chat, email, and occasionally phone, offering guidance on Edge Cloud products and services.

Examining issues through diagnostics, gathering incident information, and escalating to higher levels when needed, you will identify patterns and share knowledge with colleagues to boost overall support quality.

Qualifications

• Handle customer and internal user requests in English.
• Provide consultations on Edge Cloud products and services.
• Perform technical diagnostics and escalate issues as needed.
• Identify patterns and share knowledge to improve support.

Responsibilities

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding Edge Cloud products and services.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering business impact.

Skills

English

Customer support

Technical diagnostics

Knowledge sharing

Job description

Gcore is seeking a Technical Support Engineer to join our global team. You will handle customer and internal user requests in English via chat, email, and occasionally phone, offering guidance on Edge Cloud products and services.

Examining issues through diagnostics, gathering incident information, and escalating to higher levels when needed, you will identify patterns and share knowledge with colleagues to boost overall support quality.