Tech Support Specialist – Cloud & CDN (Remote, Flexible)

Gcore; Atlanta (GA); Hybrid; USD 42,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Remote, hybrid or office options

Work from anywhere up to 45 days per年

Private medical insurance

5 additional vacation days

Fully paid sick leave

Job summary

Gcore, an international cloud and edge leader, is seeking a Technical Support specialist to handle first-line requests via chat, email and phone (rare), in English, providing consultations about Cloud, CDN, Hosting and AI services.

You will diagnose issues using logs and diagnostics, collect incident details, and forward complex cases to higher levels of technical support while maintaining excellent customer advocacy.

Qualifications

• 1+ year of Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks
• Nice to have: Experience with Cloud, CDN or Hosting; Experience with Linux and API

Responsibilities

• Handle first-line support via chat, email, and phone (rare) in English
• Provide consultations about products and services such as Cloud, CDN, Hosting, AI
• Resolve technical issues by diagnostics and collecting information, escalating to higher levels when needed

Skills

Networking knowledge

Customer advocacy

Soft skills

Problem solving

Quick learner

Organized

Team player

Communication skills

Explain complex concepts

Task prioritization

Cloud/CDN/Hosting (nice to have)

Linux (nice to have)

API (nice to have)

Tools

Linux

API

Job description

Gcore, an international cloud and edge leader, is seeking a Technical Support specialist to handle first-line requests via chat, email and phone (rare), in English, providing consultations about Cloud, CDN, Hosting and AI services.

You will diagnose issues using logs and diagnostics, collect incident details, and forward complex cases to higher levels of technical support while maintaining excellent customer advocacy.