Technical Support Engineer (Edge Cloud) (Fully Remote)

Gcore; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Language classes

Modern office space with amenities

Job summary

Gcore is seeking a customer-focused Technical Support Specialist in the United States to handle requests via chat, email, and occasional phone in English. You will provide consultations on Edge Cloud products, diagnose technical issues, and escalate complex problems to the right teams.

You will share knowledge to raise team capabilities, work in a flexible hybrid/remote/office setup, and benefit from private medical insurance and paid time off.

Qualifications

• 1+ year of Technical Support experience and B2+ English.
• Strong networking knowledge (TCP/IP, DNS, traceroute) and hands-on Linux experience.
• Experience with API and monitoring tools such as Grafana.
• Flexible working hours and remote/hybrid/office options.
• Private medical insurance and additional vacation/sick leave days.
• Language classes and modern office space with amenities.

Responsibilities

• Handle customer and internal user requests via chat, email, and occasionally phone in English.
• Provide consultations on Edge Cloud products and services, and perform technical diagnostics.
• Escalate complex issues and share knowledge to enhance team capabilities.

Skills

Technical Support

Networking

Linux

APIs

English proficiency

Tools

Grafana

Job description

• Handle customer and internal user requests via chat, email, and occasionally phone in English.
• Provide consultations on Edge Cloud products and services, and perform technical diagnostics.
• Escalate complex issues and share knowledge to enhance team capabilities.

Qualifications:

• 1+ year of Technical Support experience and B2+ English.
• Strong networking knowledge (TCP/IP, DNS, traceroute) and hands-on Linux experience.
• Experience with API and monitoring tools such as Grafana.
• Flexible working hours and remote/hybrid/office options.
• Private medical insurance and additional vacation/sick leave days.
• Language classes and modern office space with amenities.

Gcore

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.