Global Cloud Support Specialist — Night Shifts

Gcore; United States; Híbrido; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Flexible working hours

Remote, hybrid, or office work options

Work from anywhere up to 45 days/year

Private medical insurance

5 extra vacation days

Paid sick leave days

Life events/birthdays allowance

Language classes

Modern office with snacks & drinks

Team sports

Descripción de la vacante

Gcore seeks a dedicated first-line Technical Support specialist in the United States to assist customers and internal teams. You will respond in English via chat, email, and phone, diagnose technical issues, and guide users through Cloud, CDN, Hosting, and AI services.

You will collaborate across a global team and participate in overnight shifts that cover peak periods. The role offers flexibility with remote, hybrid, or office work arrangements, plus opportunities for professional growth and a

Formación

• 1+ year of technical support experience.
• Good networking knowledge (TCP/IP, DNS, MAC, ping, traceroute).
• Ability to read logs and diagnose hardware/software issues.
• English level at least B2; strong communication skills.

Responsabilidades

• Provide first-line support to customers and internal users via chat, email, and phone.
• Offer consultations on Cloud, CDN, Hosting, AI services, and related products.
• Perform technical diagnostics and collect incident data for escalation as needed.

Conocimientos

Technical Support

Networking basics

Diagnostics

Linux

Cloud hosting

English B2+

Herramientas

APIs

Descripción del empleo

Gcore seeks a dedicated first-line Technical Support specialist in the United States to assist customers and internal teams. You will respond in English via chat, email, and phone, diagnose technical issues, and guide users through Cloud, CDN, Hosting, and AI services.

You will collaborate across a global team and participate in overnight shifts that cover peak periods. The role offers flexibility with remote, hybrid, or office work arrangements, plus opportunities for professional growth and a