Remote Tech Support Specialist – Cloud & Networking

Gcore; New York (NY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Remote/hybrid/onsite options

Work from anywhere up to 45 days/year

Private medical insurance

5 vacation days

Paid sick leave

Life events allowance

Language classes

Modern office space

Team activities

Job summary

Gcore is seeking a capable Technical Support specialist to handle first-line inquiries from customers and internal users in English. You will diagnose issues, provide product consultations (Cloud, CDN, Hosting, AI), and collect incident details for escalation when needed.

The role offers remote, hybrid, or office work options, with a shift pattern involving night coverage. Candidates should have at least 1 year in technical support and solid networking knowledge.

Qualifications

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
• Good understanding of hardware and software diagnostics (reading logs).
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Quick learner, organized, and a team player.
• Able to explain complex concepts clearly and simply.

Responsibilities

• Handle customers and internal users requests via chat, email, and phone (rarely) in English.
• Provide consultations about our products and services (Cloud, CDN, Hosting, AI).
• Resolve technical issues by providing diagnostics and collecting incident details; escalate when needed.

Skills

Technical Support

Networking knowledge

Diagnostics

English (B2)

Soft skills

Problem solving

Quick learner

Organized

Team player

Communication

Customer advocacy

Attention to detail

Tools

Linux

APIs

Cloud

CDN

Hosting

Job description

Gcore is seeking a capable Technical Support specialist to handle first-line inquiries from customers and internal users in English. You will diagnose issues, provide product consultations (Cloud, CDN, Hosting, AI), and collect incident details for escalation when needed.

The role offers remote, hybrid, or office work options, with a shift pattern involving night coverage. Candidates should have at least 1 year in technical support and solid networking knowledge.