Economic Services Trainee: Benefits Eligibility & Interviews

State of West Virginia; Philippi (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

The State of West Virginia invites applications for a training role in processing benefit applications. Under close supervision, learn to determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers while managing a caseload.

You will learn to use department software, conduct client interviews, and analyze financial and social information while adhering to complex policies.

Qualifications

• High school diploma or the equivalent.
• Two years of full-time or equivalent experience in direct client services or customer service.
• Substitution: college coursework can substitute for experience at 1 year per 30 credit hours.
• Valid driver's license may be required.
• Probationary period 1 year per SPB 2778-A.
• State employment offers a variety of benefits.

Responsibilities

• Process benefit applications and determine eligibility.
• Manage a caseload for SNAP, Medicaid, Emergency Assistance.
• Learn to use department software.
• Conduct client interviews.

Skills

Interviewing clients

Customer service

Data evaluation

Policy adherence

Education

High school diploma or equivalent

Job description

The State of West Virginia invites applications for a training role in processing benefit applications. Under close supervision, learn to determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers while managing a caseload.

You will learn to use department software, conduct client interviews, and analyze financial and social information while adhering to complex policies.