Economic Benefits Trainee: Learn Eligibility and Assistance

WV Department of Human Services; West Virginia; Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

WV Department of Human Services is seeking a training-focused employee to learn processing of benefit applications and determine eligibility for economic assistance such as SNAP and Medicaid. You will gain hands-on experience, manage a caseload, and learn department software to administer benefits under close supervision.

The role emphasizes understanding policy, conducting client interviews, and analyzing financial and social information while training in eligibility and issuance procedures.

Qualificações

• High school diploma or equivalent required.
• Two years of experience in direct client services or customer service.
• Substitution: college coursework may substitute for experience at 1 year per 30 credits.
• A valid driver's license may be required.

Responsabilidades

• Learn to process benefit applications and determine eligibility.
• Manage a caseload for economic assistance (e.g., SNAP, Medicaid).
• Learn to use department software to administer benefits.
• Adhere to complex policy regarding eligibility and benefit issuance.
• Conduct client interviews and analyze financial and social information.
• May retain repayment for erroneous economic assistance.

Conhecimentos

Direct client services

Interviewing clients

Customer service

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

WV Department of Human Services is seeking a training-focused employee to learn processing of benefit applications and determine eligibility for economic assistance such as SNAP and Medicaid. You will gain hands-on experience, manage a caseload, and learn department software to administer benefits under close supervision.

The role emphasizes understanding policy, conducting client interviews, and analyzing financial and social information while training in eligibility and issuance procedures.