Economic Assistance Trainee: Benefit Programs & Interviews

West Virginia Department of Human Services; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

The West Virginia Department of Human Services is seeking a trainee to learn the methods of processing benefit applications, determine eligibility, and manage a caseload for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers. Under close supervision, you will use Department software and adhere to complex policy guidelines.

You will learn to conduct client interviews, analyze financial and social information, and may be required to have a valid driver’s license.

Qualifications

• High school diploma or equivalent required.
• Two years of direct client services or customer service experience.
• Substitution: one year of experience for every 30 college credits completed.
• Valid driver’s license may be required.

Responsibilities

• Learn methods of processing benefit applications and determine eligibility.
• Learn to manage a caseload for economic assistance including SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Train to use department software and adhere to complex policies.
• Learn to conduct client interviews and analyze financial and social information.

Skills

Interviewing clients

Customer service

Clerical work

Education

High school diploma or equivalent

Job description

The West Virginia Department of Human Services is seeking a trainee to learn the methods of processing benefit applications, determine eligibility, and manage a caseload for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers. Under close supervision, you will use Department software and adhere to complex policy guidelines.

You will learn to conduct client interviews, analyze financial and social information, and may be required to have a valid driver’s license.