Benefits Eligibility Trainee for Economic Assistance

State of West Virginia; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

State of West Virginia offers a training role focused on learning how to process benefit applications, determine eligibility for SNAP and Medicaid programs, and manage a caseload in a high-demand environment.

Under close supervision, you will learn department software and complex policy rules while conducting client interviews and analyzing financial information to issue benefits accurately.

Qualifications

• High school diploma or equivalent is required.
• Two years of direct client services experience OR two years in customer service/clerical roles.

Responsibilities

• Learn to determine eligibility for economic assistance and manage a caseload.
• Learn to conduct client interviews.
• Learn to analyze financial and social information used for eligibility decisions.

Skills

Empathy

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

State of West Virginia offers a training role focused on learning how to process benefit applications, determine eligibility for SNAP and Medicaid programs, and manage a caseload in a high-demand environment.

Under close supervision, you will learn department software and complex policy rules while conducting client interviews and analyzing financial information to issue benefits accurately.