Economic Service Worker Trainee

State of West Virginia; Philippi (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

The State of West Virginia invites applications for a training role in processing benefit applications. Under close supervision, learn to determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers while managing a caseload.

You will learn to use department software, conduct client interviews, and analyze financial and social information while adhering to complex policies.

Qualifications

• High school diploma or the equivalent.
• Two years of full-time or equivalent experience in direct client services or customer service.
• Substitution: college coursework can substitute for experience at 1 year per 30 credit hours.
• Valid driver's license may be required.
• Probationary period 1 year per SPB 2778-A.
• State employment offers a variety of benefits.

Responsibilities

• Process benefit applications and determine eligibility.
• Manage a caseload for SNAP, Medicaid, Emergency Assistance.
• Learn to use department software.
• Conduct client interviews.

Skills

Interviewing clients

Customer service

Data evaluation

Policy adherence

Education

High school diploma or equivalent

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

Minimum Qualifications

Training:

High school diploma or the equivalent.

Experience:

Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution:

Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement:

A valid driver's license may be required

Other Information

Probationary period 1 year per SPB 2778-A

State employment offers a variety of benefits.

Affirmation

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.
• Required Question