Economic Service Worker Trainee

WV Department of Human Services; West Virginia; On-site; USD 32,000 - 45,000; Full time

Job summary

The WV Department of Human Services is seeking a trainee to learn the methods of processing benefit applications under close supervision. You will begin with training and progressively handle a caseload across SNAP, Medicaid, and related programs.

You will use department software, conduct client interviews, and analyze financial and social information to determine eligibility while adhering to program policies. A valid driver's license may be required.

Qualifications

• High school diploma or equivalent.
• Two years of full-time or equivalent experience in direct client services or customer service.
• Coursework at regionally accredited college or university may substitute for the required experience.
• A valid driver's license may be required.

Responsibilities

• Determine eligibility for economic assistance programs such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Manage a caseload for these programs.
• Learn to use department software to administer benefits.
• Learn to conduct interviews with clients.
• Train to analyze financial and social information.
• May retain repayment for erroneously issued benefits.
• Perform related work as required.

Skills

Interviewing clients

Customer service

Data evaluation

Education

High school diploma

College coursework substitution

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications.

Nature of Work

• Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits.
• Learn to conduct interviews with clients.
• Train how to analyze financial and social information.
• May retain repayment for economic assistance issued erroneously.
• Perform related work as required.

Minimum Qualifications

• Training: High school diploma or the equivalent.
• Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
• Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
• Special Requirement: A valid driver's license may be required