Economic Service Worker Trainee

State of West Virginia; Keyser (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

State employment benefits

Job summary

State of West Virginia – Bureau of Family Assistance is seeking a training role to learn processing of benefit applications. You will determine eligibility for SNAP and Medicaid programs, manage a caseload, and learn to use department software to serve a demanding client base.

Under supervision, you will conduct client interviews, analyze financial and social information, and learn to adhere to complex policies. A valid driver's license may be required and state benefits are offered.

Qualifications

• Interviews with clients conducted under supervision
• Experience evaluating data against standards and guidelines
• Substitution: coursework may substitute for experience

Responsibilities

• Learn to process benefit applications and determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers
• Manage a caseload for economic assistance under close supervision
• Learn to use department software and adhere to complex eligibility policies
• Conduct client interviews and analyze financial and social information
• May retain repayment for erroneous issuances; perform related work as required

Skills

Interviewing clients

Customer service

Data evaluation

Education

High school diploma

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

This position is for the Bureau of Family Assistance"

Minimum Qualifications

Training: High school diploma or the equivalent.

Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement: A valid driver's license may be required

Other Information

Probationary period 1 year per SPB 2778-A

State employment offers a variety of benefits.