Economic Service Worker

West Virginia Department of Human Services; Foster (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

West Virginia Department of Human Services is seeking a caseworker to process applications, determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and related programs, and manage a statewide caseload across offices.

Under general supervision, you will conduct interviews, collect financial and personal information, schedule interviews, refer clients to services, and may recover benefits issued in error. Overtime may be required, and a valid drivers license may be needed.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Substitution: combinations of education/experience may substitute for the required training on a year-for-year basis.
• Special Requirement: a valid driver's license may be required.
• Overtime may be required as mandatory.

Responsibilities

• Process applications and determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Schedule telephone and face-to-face interviews; conduct personal interviews with clients.
• Determine eligibility; maintain an up-to-date client caseload; refer clients to supportive services.
• May obtain repayment from clients who have been issued benefits erroneously.
• Performs related work as required.

Skills

Interviewing clients

Education

Bachelor's degree

Job description

• Under general supervision, perform at the full-performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Schedule telephone and face-to-face interviews, competently conduct personal interviews with clients regarding their personal, financial, and social information.
• Determine eligibility for services, maintain an up-to‑date client caseload, and refer clients to various supportive services and agencies when needed.
• May obtain repayment from clients who have been issued benefits erroneously.
• Performs related work as required.

Mandatory overtime

Training:

Bachelor's degree from a regionally accredited college or university.

Substitution:

• Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement:

A valid driver's license may be required.