Economic Service Worker

State of West Virginia; Philippi (WV); Presencial; USD 36 000 - 52 000; Tempo integral

Resumo da oferta

The State of West Virginia is seeking candidates to process applications and determine eligibility for economic assistance programs such as SNAP, Medicaid, and related services. You will schedule and conduct interviews, review client information, and maintain a caseload while coordinating referrals to supportive resources.

Minimum qualifications include a Bachelor's degree. Training also allows substitutions for related experience.

Qualificações

• Bachelor's degree from a regionally accredited college or university is required.
• Experience interviewing clients or the public is considered valuable.
• Ability to assess data against established standards and guidelines.

Responsabilidades

• Process applications and determine eligibility for SNAP, Medicaid, and other programs.
• Schedule and conduct telephone and face-to-face interviews with clients.
• Refer clients to supportive services and agencies when needed.
• May obtain repayment from clients who were issued benefits erroneously.

Conhecimentos

Interviewing clients

Personal interview techniques

Customer service

Eligibility determination

Formação académica

Bachelor's degree from a regionally accredited college or university

Descrição da oferta de emprego

Nature of Work

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution Options

• Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.


• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.


• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.


• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement

A valid driver's license may be required.

Other Information

Probationary period 1 yr.

State employment offers a variety of benefits.