Economic Service Worker

State of West Virginia; Beckley (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

The State of West Virginia is seeking an Economic Service Worker to process applications for economic assistance and carry out eligibility determinations. You will conduct interviews, maintain client caseloads, and ensure accurate case processing across programs such as SNAP, Medicaid, and LIEAP.

Responsibilities include data entry, responding to client communications, and coordinating referrals to additional services.

Qualifications

• Bachelor's degree required or substitution with related experience equivalent to training.

Responsibilities

• Process and track applications for economic assistance through Bureau programs.
• Conduct telephone and face-to-face interviews to gather information for eligibility.
• Determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Assistance.
• Maintain up-to-date client caseload and ensure timely case processing.
• Monitor and respond to client communications via email/phone.
• Refer clients to additional support services as needed.
• Maintain knowledge of policy updates and program changes.
• Enter and manage client data in systems and dashboards.
• Assist in recovery of overissued benefits when applicable.
• Perform other related duties as assigned.

Skills

Interviewing clients

Customer service

Data entry

Administrative skills

Education

Bachelor's degree (regionally accredited college/university)

Job description

Key Responsibilities

Duties of the Economic Service Worker will include, but are not limited to:

• Processing and tracking applications for individuals requesting economic assistance through Bureau programs.
• Conducting thorough telephone and face-to-face interviews with clients to gather personal, financial, and social information to determine program benefits eligibility.
• Completing reviews and determining eligibility for services such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Assistance.
• Keeping an up-to-date client caseload while ensuring timely and accurate case processing and tracking.
• Monitoring and responding to communications from clients, client services, supervisors, program managers, and upper management, including checking and responding to emails and phone calls.
• Referring clients to additional support services and agencies as needed.
• Maintaining current knowledge of policy updates and program changes.
• Entering and managing client data in appropriate systems and dashboards.
• Assisting in the recovery of overissued benefits when applicable.
• Performing other related duties as assigned.

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution

Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.

Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.

Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement

A valid driver's license may be required.

State employment offers a variety of benefits.