Economic Service Worker Trainee

State of West Virginia; Summersville (WV); On-site; USD 32,000 - 44,000; Full time

Job summary

State of West Virginia in Summersville is seeking a trainee to learn the methods of processing benefit applications and to determine eligibility for economic assistance programs including SNAP and Medicaid.

You will learn to use department software to administer a caseload, adhere to complex policy, and conduct client interviews while gaining skills in analyzing financial and social information under supervision.

Qualifications

• Two years of direct client services experience or two years of customer service/telemarketing/retail/clerical work.
• Substitution allows one year of education per 30 college credits.
• A valid driver's license may be required.

Responsibilities

• Under close supervision, learn processing of benefit applications.
• Determine eligibility for economic assistance including SNAP and Medicaid.
• Learn to use department software to administer a caseload.
• Learn to conduct interviews with clients.
• Train to analyze financial and social information.
• May retain repayment for economic assistance issued erroneously.
• Perform related work as required.

Skills

Interviewing clients

Data evaluation

Customer service

Education

High school diploma or equivalent

Job description

Nature of Work

• Under close supervision, perform in a training role learning the methods of processing benefit applications.
• Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits.
• Learn to conduct interviews with clients.
• Train how to analyze financial and social information.
• May retain repayment for economic assistance issued erroneously.
• Perform related work as required.

Minimum Qualifications

Training: High school diploma or the equivalent.

Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement: A valid driver's license may be required

Other Information

State employment offers a variety of benefits.

WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

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