Economic Service Worker

West Virginia; Danville (WV); On-site; USD 35,000 - 52,000; Full time

Job summary

West Virginia is seeking candidates to process applications for economic assistance programs, including SNAP and Medicaid, and to determine client eligibility. You will interview clients in person or by phone, maintain an up-to-date caseload, and refer clients to supportive services as needed.

Responsibilities include processing applications, assessing information, and ensuring compliance with program rules, with mandatory overtime and training requirements.

Qualifications

• Bachelor's degree required from regionally accredited college or university.
• Strong interviewing and data evaluation skills are essential.
• Ability to manage a client caseload and coordinate referrals.

Responsibilities

• Process applications and determine eligibility for economic assistance programs.
• Schedule and conduct telephone and face-to-face interviews with clients.
• Maintain an up-to-date client caseload and refer clients to supportive services.
• May obtain repayment for benefits issued erroneously.
• Perform related work as required.

Skills

Interviewing clients

Case management

Eligibility assessment

Education

Bachelor's degree

Job description

• Under general supervision, perform at the full-performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Schedule telephone and face-to-face interviews, competently conduct personal interviews with clients regarding their personal, financial, and social information.
• Determine eligibility for services, maintain an up-to‑date client caseload, and refer clients to various supportive services and agencies when needed.
• May obtain repayment from clients who have been issued benefits erroneously.
• Performs related work as required.

Mandatory overtime

Training:

Bachelor's degree from a regionally accredited college or university.

Substitution:

• Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement:

A valid driver's license may be required.