Economic Service Worker Trainee

State of West Virginia; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

State of West Virginia offers a training role focused on learning how to process benefit applications, determine eligibility for SNAP and Medicaid programs, and manage a caseload in a high-demand environment.

Under close supervision, you will learn department software and complex policy rules while conducting client interviews and analyzing financial information to issue benefits accurately.

Qualifications

• High school diploma or equivalent is required.
• Two years of direct client services experience OR two years in customer service/clerical roles.

Responsibilities

• Learn to determine eligibility for economic assistance and manage a caseload.
• Learn to conduct client interviews.
• Learn to analyze financial and social information used for eligibility decisions.

Skills

Empathy

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.

Minimum Qualifications

• Training: High school diploma or the equivalent.
• Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
• Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
• Special Requirement: A valid driver's license may be required

Other Information

State employment offers a variety of benefits.

Click HERE to visit the Division of Personnel's Benefits Page.